Privacy Policy

Tufnell Park Carpet Cleaning Privacy Policy

This Privacy Policy explains how Tufnell Park Carpet Cleaning collects, uses, stores and shares personal data when providing carpet and upholstery cleaning and related services. It applies to all Tufnell Park Carpet Cleaning customers in our service area and to anyone who contacts us to request a quotation, make a booking or enquire about our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and all applicable data protection laws.

Data Controller

Tufnell Park Carpet Cleaning is the data controller for the personal data described in this Privacy Policy. As data controller, we decide what personal data we collect, how and why it is used, and how it is protected. Where we engage third parties to process personal data on our behalf, they act as data processors and must follow our documented instructions and safeguard your information.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you contact us, request a service or otherwise interact with us:

Identification and contact details, such as your name, postal address, service address, and any alternative contact person you provide.

Communication details, such as your preferred contact method and the content of communications we exchange with you, for example enquiries, booking confirmations and feedback.

Service and booking information, such as details of the property or premises to be serviced, access instructions, dates and times of appointments, records of work carried out, and information about specific cleaning requirements.

Payment and transaction information, such as payment status, method of payment and records of invoices and receipts. If we use a third party payment processor, detailed card information is processed by that provider and not stored by us.

Technical and usage data, where relevant, such as basic analytics relating to visits to our online pages, pages viewed and the time and date of access. This may be collected using cookies or similar technologies, where permitted by law and your browser settings.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, online form, messaging service, post or in person, when you request a quotation, make a booking or provide feedback. We may also receive personal data indirectly where someone makes a booking on your behalf or provides your details as a point of contact at a property, for example a landlord providing tenant details or a managing agent providing contact information.

Purposes and Lawful Bases for Processing

We only process your personal data when we have a lawful basis under data protection law. We process your data for the following purposes and on the following bases:

To provide our services and manage bookings. This includes responding to enquiries, providing quotations, confirming appointments, carrying out cleaning services, and handling cancellations or rescheduling. The lawful basis for this processing is performance of a contract with you or taking steps at your request before entering into a contract.

To manage payments and accounting. We use personal data to issue invoices, process payments, record transactions and comply with financial record keeping requirements. The lawful basis is performance of a contract and compliance with legal obligations relating to taxation and accounting.

To communicate with you. We may contact you about your booking, to confirm details, provide updates, request feedback on completed work or respond to any questions. The lawful basis is performance of a contract and our legitimate interests in maintaining good customer service.

To improve and develop our services. We may use information about how you use our services and your feedback to help us understand customer needs and improve what we offer. The lawful basis is our legitimate interests in developing and enhancing our services in a way that is proportionate and respects your rights.

To send relevant marketing. Where permitted by law, we may send you information about similar services that we think may be of interest to you. The lawful basis for email or electronic marketing is your consent where required, or our legitimate interests where soft opt in rules apply. You can opt out of direct marketing at any time.

To comply with legal and regulatory obligations. We may process your personal data to meet obligations under applicable laws, respond to lawful requests from authorities, or establish, exercise or defend legal claims. The lawful basis is compliance with legal obligations and our legitimate interests in protecting our business.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including any period required to meet legal, accounting or reporting obligations.

Customer and booking records are usually kept for a period that reflects the typical duration of our relationship with you and any applicable limitation periods for legal claims. Payment and transaction records are kept for the time required under tax and financial regulations. Communications relevant to contracts, disputes or complaints may be retained for longer if needed to establish, exercise or defend legal rights.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with an identifiable person.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who help us deliver our services, but only where this is necessary and subject to appropriate safeguards.

We may share personal data with service providers acting as data processors. These may include payment processing providers, information technology and hosting providers, communications and messaging platforms, and professional advisers such as accountants. These processors are only permitted to use your personal data in accordance with our instructions and must implement appropriate technical and organisational measures to protect it.

In some cases, we may need to share limited personal data with other independent data controllers, such as insurers, legal advisers, regulators or law enforcement where we are required to do so by law or where it is necessary to protect our rights, your safety or the safety of others.

Where any transfer of personal data involves a destination outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, for example by relying on adequacy regulations or by using standard contractual clauses approved by relevant authorities.

Security of Your Personal Data

We take reasonable and proportionate steps to protect your personal data against unauthorised access, accidental loss, destruction or damage. Measures include limiting access to personal data to personnel and processors who need it for legitimate business purposes, maintaining physical and electronic safeguards and regularly reviewing our security arrangements.

While we take steps to secure the data we hold, no transmission of information over the internet can be guaranteed as completely secure. You are responsible for taking reasonable precautions when communicating with us and for keeping any personal devices or communication channels secure.

Your Data Protection Rights

Under data protection law, you have a number of rights relating to your personal data, subject to certain conditions and exemptions. These include the following:

The right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how we use it.

The right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.

The right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for the processing.

The right to restriction of processing. You may ask us to restrict the use of your personal data in certain situations, such as while we verify its accuracy or assess an objection you have raised.

The right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.

The right to object. You have the right to object at any time to processing of your personal data based on our legitimate interests, including profiling on that basis, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or the processing is required for legal claims. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

The right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with a data protection supervisory authority if you are concerned about how we process your personal data. We encourage you to contact us first so we can try to address your concerns.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or applicable legal requirements. Any updated version will apply from the date it is made available. We recommend that you review this page periodically to stay informed about how we handle your personal data.

By continuing to use our services after changes take effect, you acknowledge the updated Privacy Policy as it applies to all Tufnell Park Carpet Cleaning customers in our service area.